Refund and Cancellation
Orders once placed can not be cancelled after 24 hours of placing order. For cancelled orders we issue a credit we offer you an exchange or a store credit (with 3 month validity) without any deduction of processing charges.
In case customer does not want a credit note we will refund the amount after deducting a restocking fee of 6% to cover us for payment and order processing charges.
Dispatched orders can’t be cancelled.
International shipments will not be exchanged or returned.
We do proper quality check of all our items before dispatch hence the possibility of receiving a defective item is ruled out.
Customized Stitching Orders & Parsi Gara (Sarees and Dupattas) can't be returned or refunded for the Order. No Returns on Pre Order items.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
• Any product that exhibits physical damage to the box or to the product;
• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;
• Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
We will issue a credit note in lieu of the returned item.
Exchange Policy : Since we deal in Hand Embroidered Designer clothing we do not entertain exchange requests.