Our products undergo a strict quality check process hence any possibility of receiving a damaged item is ruled out. In case you want to return an item a credit note would be issued in lieu of it.
Your purchase is eligible for return or exchange only if it meets the following conditions:
- An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
- If the product you receive has a genuine quality/manufacturing defect.
Please note : The below policy applies to all items except items discounted (marked down) in Sales and promotional offers.
Please note: Use the below guideline to check whether your ordered items are eligible for alterations, exchanges or returns.
Please note - Returns Applicable for India ONLY : All return shipments must be sent by the customer via a trackable courier service Blue Dart or DTDC. We do not accept return shipments via ordinary post or postage service that do not provide online tracking to doorstep.
For Bespoke, Custom Made Orders and Pre-Orders, we don’t offer cancellation, return or refunds. Custom made orders, are orders where customisation has been done to customer’s specific requirements not available in the ready to ship standard product. Custom made orders include the bespoke and pre-order products in our catalogue.
Please note : All return shipments must be sent by the customer via a trackable courier service like FEDEX, DHL or UPS. We do not accept return shipments via ordinary post or postage service that do not provide online tracking to doorstep.
Please note: The return shipping cost and any duties/ taxes arising on the return shipment are to be borne by the customer.
- Purchases must be returned from the original shipping country.
- Items returned must be in their unused original condition with all Dress365days item tags attached and any related accessories included.
- Incomplete, damaged, worn, soiled or altered returns, or anything Dress365days reasonably believes has been used, will not be accepted and therefore sent back to the customer.